Return & Refund Policy
Effective Date: July 1, 2026
At ALL DIGITAL DREAM (“ALL DIGITAL DREAM”, “we”, “our”, or “us”), customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which refunds may be issued for our products and services.
By purchasing our services, you agree to this Return & Refund Policy.
1. Digital Services
ALL DIGITAL DREAM provides digital products and services, including but not limited to:
Website Design & Development
E-commerce Development
Custom Software Development
Mobile Application Development
UI/UX Design
API Development
Digital Marketing
SEO Services
Website Maintenance
Cloud Solutions
Technical Consulting
As these services are customized and begin immediately after project confirmation, they generally cannot be returned like physical goods.
2. Cancellation Before Work Begins
If you cancel your order before any work has started, you may be eligible for a full refund, excluding any payment processing fees or administrative charges, where applicable.
3. Cancellation After Work Begins
Once work has commenced, refunds will be determined based on the amount of work completed.
If:
Project planning has started,
Design work has begun,
Development has commenced,
Resources have been allocated,
ALL DIGITAL DREAM reserves the right to deduct the value of completed work before issuing any refund.
4. Non-Refundable Services
The following are generally non-refundable:
Completed website design or development work
Custom software development
Mobile application development
Digital marketing services already delivered
SEO services already performed
Domain name registrations
Web hosting fees
SSL certificates
Third-party software licenses
Plugin or theme purchases
Cloud service charges
Consultation fees
Setup or installation fees
Any customized digital product delivered to the client
5. Subscription Services
For recurring services such as:
Website Maintenance
Hosting
SEO
Digital Marketing
Cloud Services
Cancellation must be requested before the next billing cycle.
Payments already processed for the current billing period are generally non-refundable unless otherwise required by applicable law.
6. Refund Eligibility
Refund requests may be considered if:
Duplicate payments were made.
A payment was processed due to a technical error.
We are unable to provide the purchased service.
The project is cancelled before work begins.
A refund is required under applicable consumer protection laws.
Each request is reviewed individually.
7. Refund Request Period
Refund requests must be submitted within 14 calendar days from the date of payment.
Requests received after 14 days may not be eligible for a refund unless required by applicable law.
8. How to Request a Refund
To request a refund, please contact us with:
Your full name
Invoice or Order Number
Payment date
Reason for the refund request
Supporting documents (if applicable)
Refund requests can be submitted via email.
9. Refund Processing Time
Once a refund request has been approved:
Refunds are typically processed within 7–14 business days.
Actual receipt of funds may vary depending on your bank or payment provider.
10. Refund Method
Approved refunds will be issued using the same payment method used for the original purchase whenever possible.
Depending on the original payment method, refunds may be made through:
Credit Card
Debit Card
Bank Transfer
UPI
Stripe
PayPal
Other original payment methods
If the original payment method is unavailable, we may contact you to arrange an alternative refund method where legally permitted.
11. Chargebacks
Before initiating a chargeback with your bank or payment provider, we encourage you to contact us so we can attempt to resolve the issue promptly.
Fraudulent or abusive chargebacks may result in suspension or termination of current and future services.
12. Changes to This Policy
We reserve the right to update this Return & Refund Policy at any time.
Any changes will become effective immediately upon publication on our website.
13. Contact Us
If you have any questions regarding this Return & Refund Policy or wish to request a refund, please contact us.
Trade Name: ALL DIGITAL DREAM
Email: info@alldigitaldream.com
Website: https://alldigitaldream.com
We are committed to resolving refund requests fairly, promptly, and in accordance with applicable laws.